{"id":113,"date":"2018-12-12T08:55:06","date_gmt":"2018-12-12T08:55:06","guid":{"rendered":"https:\/\/gillespieinsuranceservices.com\/?page_id=113"},"modified":"2025-05-30T09:11:41","modified_gmt":"2025-05-30T09:11:41","slug":"our-service-standards","status":"publish","type":"page","link":"https:\/\/finfrockweb.com\/gis\/about-us\/our-service-standards\/","title":{"rendered":"Our Service Standards"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"113\" class=\"elementor elementor-113\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-976fd1f page-hero-lg e-flex e-con-boxed e-con e-parent\" data-id=\"976fd1f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6e54841 e-con-full e-flex e-con e-child\" data-id=\"6e54841\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dea6e53 at-heading-animation at-animation-heading-style-2 elementor-widget elementor-widget-heading\" data-id=\"dea6e53\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><span> Our Service <\/span> Standards <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7e6913 breadcrumb elementor-invisible elementor-widget elementor-widget-elementskit-breadcrumb\" data-id=\"a7e6913\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><ol class=\"ekit-breadcrumb\"><li class=\"ekit_breadcrumbs_start\"><a href=\"https:\/\/finfrockweb.com\/gis\">Home<\/a><\/li> <li class=\"brd_sep\"><span class=\"separate_icon\"><i class=\"fas fa-circle\"><\/i><\/span><\/li> <li><a href=\"https:\/\/finfrockweb.com\/gis\/about-us\/\" title=\"About Us\">About Us<\/a><\/li> <li class=\"brd_sep\"><span class=\"separate_icon\"><i class=\"fas fa-circle\"><\/i><\/span><\/li>  <li>Our Service Standards<\/li><\/ol><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-50d665f e-flex e-con-boxed e-con e-parent\" data-id=\"50d665f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9906897 at-heading-animation at-animation-heading-style-2 elementor-widget elementor-widget-heading\" data-id=\"9906897\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our commitment is to provide our clients with a clear understanding of our agency service standards.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d8e692e e-flex e-con-boxed e-con e-parent\" data-id=\"d8e692e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d126da8 e-con-full e-flex e-con e-child\" data-id=\"d126da8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eec9f3a elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"eec9f3a\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We believe our clients have a right to expect prompt response to their insurance needs and that is why we commit the following service standards to them:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df58946 at-heading-animation at-animation-heading-none elementor-widget elementor-widget-heading\" data-id=\"df58946\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Communication:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bf6532 elementor-widget elementor-widget-text-editor\" data-id=\"3bf6532\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWe will return all phone calls, texts, faxes, and emails the same day received, as long as the contact is received before 4pm.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7f5022 at-heading-animation at-animation-heading-none elementor-widget elementor-widget-heading\" data-id=\"f7f5022\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Certificates of Insurance:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1c0351 elementor-widget elementor-widget-text-editor\" data-id=\"e1c0351\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWe will send certificates the same day requested as long as the request is received before 3pm. We will send certificates 30 days prior to renewal or as soon as the policy is renewed. We will send workers comp certificates for our contractor clients to the CSLB as soon as we receive their policy number.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e76028 at-heading-animation at-animation-heading-none elementor-widget elementor-widget-heading\" data-id=\"8e76028\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">ID Cards:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ab49fa elementor-widget elementor-widget-text-editor\" data-id=\"8ab49fa\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWe will send Auto ID Cards as soon as we receive our client\u2019s policy number.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c750b4 at-heading-animation at-animation-heading-none elementor-widget elementor-widget-heading\" data-id=\"7c750b4\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Policy Changes:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a0d301 elementor-widget elementor-widget-text-editor\" data-id=\"5a0d301\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWe will process policy change requests within 2 working days.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18e18ae at-heading-animation at-animation-heading-none elementor-widget elementor-widget-heading\" data-id=\"18e18ae\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Claims Assistance:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6fa4f1e elementor-widget elementor-widget-text-editor\" data-id=\"6fa4f1e\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWe will send claims notification to the insurer the same day we receive them. If we are working with our client on a claim, we will follow up on all open claims on a weekly basis keeping them informed.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd8e65a at-heading-animation at-animation-heading-none elementor-widget elementor-widget-heading\" data-id=\"dd8e65a\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Renewal Review:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5dc493 elementor-widget elementor-widget-text-editor\" data-id=\"c5dc493\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWe will contact or meet with our client upon request and review their account 60\u201090 days prior to renewal. We will discuss any changes or updates that need to be made.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-132f90b at-heading-animation at-animation-heading-none elementor-widget elementor-widget-heading\" data-id=\"132f90b\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Analysis and Recommendations:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7ef0e5 elementor-widget elementor-widget-text-editor\" data-id=\"f7ef0e5\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWe will review our clients\u2019 accounts on a yearly basis providing analysis and recommendations on coverages and policies they don\u2019t have but feel they could benefit from or should have.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-75062df e-con-full e-flex e-con e-child\" data-id=\"75062df\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-cbce92a e-con-full why-choose-images e-flex e-con e-child\" data-id=\"cbce92a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1842b76 image-anime at-image-animation at-animation-image-none elementor-widget elementor-widget-image\" data-id=\"1842b76\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"569\" height=\"767\" src=\"https:\/\/finfrockweb.com\/gis\/wp-content\/uploads\/2018\/12\/service_pic.jpg\" class=\"attachment-full size-full wp-image-116\" alt=\"Gillespie Insurance Services\" srcset=\"https:\/\/finfrockweb.com\/gis\/wp-content\/uploads\/2018\/12\/service_pic.jpg 569w, https:\/\/finfrockweb.com\/gis\/wp-content\/uploads\/2018\/12\/service_pic-223x300.jpg 223w\" sizes=\"(max-width: 569px) 100vw, 569px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Our Service Standards Home Our commitment is to provide [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":36,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-113","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/finfrockweb.com\/gis\/wp-json\/wp\/v2\/pages\/113","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/finfrockweb.com\/gis\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/finfrockweb.com\/gis\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/finfrockweb.com\/gis\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/finfrockweb.com\/gis\/wp-json\/wp\/v2\/comments?post=113"}],"version-history":[{"count":22,"href":"https:\/\/finfrockweb.com\/gis\/wp-json\/wp\/v2\/pages\/113\/revisions"}],"predecessor-version":[{"id":45646,"href":"https:\/\/finfrockweb.com\/gis\/wp-json\/wp\/v2\/pages\/113\/revisions\/45646"}],"up":[{"embeddable":true,"href":"https:\/\/finfrockweb.com\/gis\/wp-json\/wp\/v2\/pages\/36"}],"wp:attachment":[{"href":"https:\/\/finfrockweb.com\/gis\/wp-json\/wp\/v2\/media?parent=113"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}